Welcome to Avis

AVIS BAHRAIN TERMS AND CONDITIONS

General information

Tax

VAT of 5% will be applicable on all invoices related to rental and related services or any part of the service/ invoice.

Vehicle Registration Fee

A fee of BHD .500 per day or maximum BHD 7.5 per month will be applied to each rental.

Added Important Information

Off-road Driving

Not Allowed. Customer is fully liable for any damage or additional costs.

Rule of Road

Drive on the right hand side.

Collection of your reserved vehicle

A vehicle pertaining to any reservation will be reserved for a maximum of 6 hours from its collection due date/time. Any collection after the mentioned 6 hours will be subject to availability.

Deposit

The estimated cost of the rental and insurance charges are payable in advance. A credit card is mandatory for any reservation, except in case of Full Credit Voucher. A 'Pre-authorization' is taken at the time of rental which includes insurance excess amount, full fuel tank and any additional charges such as Traffic Fines, Toll Gate Fees, etc. Pre-authorization amount on credit card is between BHD 100-250, depending on rented car group. BHD 100 will be held for group A, B, C, D, F, L, & M and BHD 250 will be held for group will be held for the remaining groups E, N, O & P. Pre-authorization amount on credit card is reduced to BHD 100 for all car groups, if SCDW insurance is purchased. We keep pre-authorization amount until we receive confirmation regarding Traffic Fines. Sometimes, it may take up to 15 days or more.

Cross Border Rentals – Saudi Arabia Only

Vehicles are allowed to be driven out of Bahrain to Saudi Arabia subject to request approval via Avis Bahrain with advance notification of 72 hours. Approval is subject to insurance approval and fleet availability. Original No Objection Certificate (NOC) and Saudi Arabia comprehensive Insurance has to be purchased by the renter at the Saudi causeway. AVIS Bahrain shall not be liable for any charges or compensations for cross border restrictions from authorities.

Breakdown Recovery Service

In the unlikely event of a breakdown, kindly contact the Call Centre on +973 32 00 11 57

The service is available from 6am to 12 midnight.

Repairs and Maintenance

All repairs and maintenance must be carried out only at AVIS workshops. Customer is fully liable for all damages and additional costs in case of own repair, changing parts of the vehicle or maintenance.

Use of the rented vehicle

AVIS vehicles are to be used for non-commercial passenger transportation only. Valet charges will apply for pet's transportation or misuse of the vehicle. Only authorized drivers, stated on the rental agreement are allowed to drive an AVIS vehicle.

Additional Driver Information

This is subject to Avis driver qualification and will be charged at BHD3 per rental agreement.

Age Requirements

Minimum age is 25 years old for groups A to P & N and above. There is no maximum age limit.

Drivers License and ID Requirements

All drivers must have a valid driving license issued and held for a minimum of one (1) year.

All non-Bahrain residents wishing to rent, are required to hold a valid International Driving License along with their National Driving License, except drivers holding driver’s license issued by the following countries:

GCC countries - Kingdom of Saudi Arabia, Qatar, Oman, UAE, Kuwait

European Countries - Germany, Italy, Switzerland, Poland, Slovakia, Finland, Spain, Netherlands, Greece, Sweden, Belgium, Ireland, Turkey, Denmark, Portugal, Austria, France, United Kingdom,

Norway, Romania, Luxembourg, Latvia, Serbia, Lithuania

North American Countries - United States of America, Canada

East Asian Countries - Japan, Australia, Singapore, People's Republic of China, South Korea,

New Zealand, Hong Kong

Africa States - South Africa

Note that the original license should be from the same country as the passport/Residence Permit issuing country.

All Bahrain residents with an employment visa should have a valid Bahraini Driving License.

All Bahrain permanent residents should have a valid Bahraini Driving License.

Payment Options

We accept all major Credit Cards (MASTER, VISA, and AMERICAN EXPRESS), Avis Charge Cards, Avis Vouchers or Corporate LPO(s), as method of payment(s). Local Purchase Orders (LPOs) are accepted from companies who are already registered and approved locally with Avis Bahrain. We accept UNION PAY CREDIT CARDs (starting with 4 & 5). Please note we will not accept prepaid, recharge, virtual credit cards or cryptocurrency - or any cards on which the relevant characters are not embossed.

Credit Card Requirements

Credit card should be valid for a minimum of 3 months from the day of Rental and must be physically available at time of vehicle collection. We accept UNION PAY CREDIT CARDs (starting with 4 & 5). Please note that in all cases, DEBIT CARDs are not accepted as ‘security’. Please note we will not accept prepaid, recharge or virtual credit cards - or any cards on which the relevant characters are not embossed.

Collecting and Returning Your Vehicle

Grace period on car return is 30 minutes, after which an additional day’s rental charge will be applicable.

After Hours Information

This is subject to Avis locations which are not open 24 hours. For pick-up or drop-off out of opening hours, after hours charge of BHD 10 applies.

Cancellations and No Show Charges

If you cancel your booking on the same day the reservation is made, no cancellation fee will be applied.

If you cancel your booking up to 3 days prior to collection you will receive a full refund less BHD 25 which will be applied by way of compensation.

If you cancel your reservation within 3 days prior to the rental date shown in your booking, a fixed compensation amount, similar to the average 3 day rental amount will be applied. If you have rented for less than 3 days, the full amount of the voucher will be kept as compensation.

If you do not collect your vehicle and do not cancel, there is no refund and the full amount of the voucher will be kept as compensation.

In order to obtain a refund of the amount you have paid for your voucher (where applicable) you must write to airport@avisbahrain.com with the booking reference number and details.

Taking Your Vehicle Outside the Country

Vehicles can be driven only to Saudi Arabia.
Vehicles are allowed to be driven out of Bahrain to Saudi Arabia strictly through request bookings via Avis Bahrain call centre on +973 3848 4545 or via email on airport@avisbahrain.com with advance notification of 72 hours. Approval is subject to insurance approval and fleet availability. Original No Objection Certificate (NOC) and Saudi Arabia comprehensive Insurance has to be purchased by the renter at the Saudi causeway. Avis Bahrain shall not be liable for any charges or compensations for cross border restrictions from authorities.

Delivery and Collection

Delivery and Collection services are available, on request, subject to driver and vehicle availability. Charges vary depending on the location. Delivery or collection charges will be BHD3. For Delivery and Collection, reservations must be made via our Call Centre on +973 3848 4545 or via email on airport@avisbahrain.com.

Request Pickup

Charges vary depending on the location. Call Centre on +973 3848 4545 or via email on airport@avisbahrain.com.

One Way Rentals

Not Applicable. A one way drop off fee is applicable when renting a vehicle in one city and dropping it off in another city within Bahrain. Charges depend on the type of vehicle rented and city limit.

Waiver and Protection Options

Insurances

CDW (Collision Damage Waiver)

This is a mandatory insurance. The renter will be responsible for an excess between BHD 100 - 250. In case of any accidents and additional damages, a police report must be obtained by contacting the local authorities.

Limitation of liability shall apply to damage to the rental vehicle, its parts and accessories caused in a road accident. CDW limits renter's financial responsibility to Excess Amount stated on the Rental Agreement. In any case,

CDW DOES NOT COVER damage if the vehicle was driven by unauthorized driver or by authorized driver under the influence of alcohol or drugs, damage to the interior of the vehicle, tire and wheel damage, windscreen, wheel cover and rims, damage to the underside of the vehicle, broken or lost key, lost or damage car documents, contamination of fuel, either in the event of deliberate intention or negligence.

SCDW (Super Collision Damage Waiver)

This is an optional insurance, sold in addition to the Collision Damage Waiver (CDW) insurance. By accepting this, the renter is reducing the liability for damages to the vehicle to ZERO.

Terms & Conditions apply. Charges depend on the type of vehicle rented. Police report must be obtained by contacting the local authorities. In any case, SCDW DOES NOT COVER damage if the vehicle was driven by unauthorized driver or by authorized driver under the influence of alcohol or drugs, damage to the interior of the vehicle, windscreen, tire and wheel damage, wheel cover and rims, damage to the underside of the vehicle, broken or lost key, lost or damage car documents, contamination of fuel, either in the event of deliberate intention or negligence.

PAI (Personal Accident Insurance)

This is an optional insurance for the driver and the passengers, in respect of death or bodily injury whilst in the vehicle during the rental. Terms & Conditions apply. Claims are subject to Bahrain Courts approval.

WS (Windscreen Damage Waiver)

This is a coverage option that covers damages caused to the windscreen glass of our vehicle (front, back and side windows only). Terms & Conditions apply.

RSN (Roadside Safety Net)

This is a coverage option that covers any non-mechanical breakdown while the customer has the vehicle. Roadside safety net is a coverage that is meant to assist the customer for services while they are on the road or during the time of the rental. Services included: Towing, Replacement of flat tires, Lock outs, Refuelling service, lost keys replacement, Jump Starts (battery dead). This product does not include coverage for negligence, when customer has not refuelled the vehicle with the right type petrol vs non-leaded and has caused damage to the vehicle- we will tow the vehicle but the damage to the engine is not covered. Terms & Conditions apply.

TC (Tire Cover)

This is a coverage option that covers flat or damage tire. Customer will not pay tire charge. Terms & Conditions apply.

Insurance Policy

The insurance policy does not cover acts of sabotage, terrorism, flood, storm, hurricane, volcanic eruption, earthquake or other convulsions of nature, invasion act of foreign enemies, hostilities or warlike operations whether war be declared or not civil war, strike, riot, civil commotion mutiny, rebellion, revolution insurrection military or usurped power, confiscation or nationalization, reckless and drunken driving (under the influence of alcohol and / or any other substance).

Motor Liability Insurance

All vehicles are comprehensively insured including third party liability. Terms & Conditions apply. ACCIDENTS: Note: In case of an accident, Bahrain Law states not to move the car until a police report and repair slip have been obtained. Failure to do so may result in the Renter being responsible for the entire cost of damages.

A Police report is a MUST in order for the Insurances (CDW Motor Liability Insurance / PAI) to be covered. OFF ROAD DRIVING IS NOT COVERED WITH INSURANCE, customer is fully liable for any damage and additional costs.

Special Equipment

Baby / Child / Booster Seat

Baby / Child seats are subject to availability at all AVIS rental offices at an additional cost of BHD 2 per day and BHD 6 per week up to a maximum of BHD 20 per month. Advance notification of 72 hours is required. Damaged Baby/Child/Booster Seat will be charged BHD 255

GPS / Navigation System

GPS rental is subject to availability at all AVIS rental locations at an additional cost of BHD 2 per day, BHD 6 per week and BHD 20 per month. Advance notification of 72 hours is required.

Lost or damaged GPS

BHD 100 charge applies.

Fuel charges

Missing fuel will be charges BHD .300 per litre. Unused fuel will not be refunded.

Fines

A surcharge of BHD 5 is applicable, over and above the traffic fine as a handling administration fee.

Miscellaneous Information

Airport Surcharge

A surcharge is applicable for all rentals (pick up as well as drop off) at the airport. This surcharge is applicable only once per rental. A surcharge of BHD 5 applies for rentals at the airport.

Valet Charges

If the car is returned with an extremely dirty interior (e.g. Sand or mud particles found in the car, or pets hair on the seats, tea, coffee or any other edible items staining the car seats, seat burns, etc.), there will be a charge of BHD 25 as valet charges. If the car is returned with an extremely dirty exterior, there will be a charge of BHD 50 as valet charges.

Tire Replacement Service Charge

A surcharge of BHD 10 will be charged, over and above the tire repair costs or applicable excess, as a handling administration fee.

Tint Film Removal

A fee of BHD 50 will be charged if the rented vehicle is returned with tinted film on the windows. Rent a car vehicles cannot have tint film on the windows as per Bahrain law. Renter is liable to bear fine costs and admin fee in the case that tint film is placed on the rented vehicle.

Non - Smoking Charges

Avis operates a non-smoking fleet. Vehicles returned with smoke or unacceptable odour will require a full valet and as such a fee of BHD 100 shall be chargeable to the customer.

Accident Service Charge

A fee of BHD 10 per accident will be charged as an accident handling administration fee, over and above the damage repair costs or applicable excess.